Situation
Given the transition to a new pension system, a pension provider required a future-proof platform to execute optimised customer processes. Their three primary goals were: delivering high-quality service at lower costs (per participant), straight-through processing, and an internal center of excellence for self-supported use of the new advanced platform.
Approach
Valcon’s multidisciplinary project team offered both technical and organisational support. We helped our client optimise its application landscape and platform positioning and provided hands-on development of optimised customer processes. We trained our client’s developers and platform users throughout this transition, resulting in a sustainable embedding in the organisation.
Results
Our client now has a future-proof platform for pension administration and handling customer processes. The degree of automation has improved massively, providing significant cost reduction and a positive user experience. Finally, we set up a self-supporting center of excellence and trained our client’s employees to sustain future maintenance and development independently.
