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Situation

A leading UK automotive repair organisation identified that their business systems needed to be digitalised but struggled to find an “off the shelf” product that fulfilled enough of their unique requirements without significant investment. With an aspirational vision for an automated business relying on latest Machine Learning and IoT technologies, it was instantly apparent to Valcon consultants that the customer needed to get appropriate data foundations in place to grow.

Solution by Valcon

A team of Valcon engineers initially focussed on bringing multiple domains of business data (customer, staff, stock) into a single cloud-based data platform, previously spread across multiple devices, platforms, systems and paper-based filing. Operational reporting and self-serve capabilities were delivered to local, regional and national leadership utilizing state-of-the-art data visualization techniques. This provided the strategic management team the data and tools to understand their business at ground level, supporting daily decision making.

Benefits for our client

The client now enjoys greater visibility into the business’ operational performance leading to informed decisions resulting in efficiency gains, cost reduction and opportunity realization. The warehouse and reporting solution uncovered never-before-seen insight that triggered initiatives designed to stimulate upsell and cross-sell opportunities. Looking forwards, this organisation continues to work with Valcon to expand their data platform, introducing new domains and insights allowing them to retire legacy systems and use this new digitised data to support their ML and IoT business evolution.