Situation
A leading provider of financial services and customer credit products in the UK retail sector needed to build its own banking capability while migrating customers away from its parent bank within a fixed timeframe. The separation involved multiple stakeholders, third parties and interdependent workstreams, creating the need for greater programme control, stronger governance and more effective dependency management.
Approach
Valcon worked with the client to establish an integrated programme management team and a central command and control function. Together, they implemented a robust planning engine and PMO capability that improved management information, aligned third-party activites and provided greater visibility of programme risks and dependencies.
This creatd a shared view of priorities across the programme, enabling stakeholders to make better informed decisions earlier and manage delivery with greater confidence.
Results
The client now has greater visibility and control across a complex separation programme. By establishing integrated programme management, central command and control, and more effective planning and reporting processes, the engagement helped improve governance and support delivery against a fixed migration timeline.
- Programme control: full programme control was established within three months.
- Transition management: transition service agreements remained penalty-free throughout the programme.
- Decision-making: clearer management information improved programme oversight and decision-making.
- Dependency management: stronger coordination of third-party activities and stakeholder dependencies supported successful delivery.
