PUBLIC SERVICES
Turning innovation into public value
Public organisations across Europe are under growing pressure to improve outcomes for citizens while operating with increasingly squeezed budgets. Data, AI and new technologies are creating new opportunities to rethink how public services are designed and delivered.
Digital transformation in the public sector
From simpler citizen interactions to more productive ways of working, public organisations can deliver better outcomes for the people and communities they serve. Realising that potential means connecting data, modernising digital foundations and embedding AI responsibly at scale.
Talk to our Public Sector experts
Whatever your challenge, our specialists can help you find a clear way forward. Talk to us about what you want to achieve and how we can help make it happen.
Partner
Brian Daniel Jacobsen
Partner
Bosse Zwerink
Partner
Stuart McDonald
Public sector at a glance
72%
72% of people in the Europe use online public services
As digital becomes the norm, the focus is shifting to simpler, more connected services built around citizens’ needs.
Source: https://ec.europa.eu/eurostat/statistics-explained/SEPDF/cache/131512.pdf
26%
26% of public sector organisations surveyed are still piloting AI
Moving beyond experimentation means putting the right data, governance and operating models in place to deliver AI at scale.
AI
OECD research shows governments are strengthening formal governance requirements for AI in the public sector. Scaling AI responsibly means building trust, transparency and accountability into how it is designed and deployed.
Turning public sector challenges into progress
Move AI from pilots to impact
AI has the potential to transform public services and productivity. We help you move beyond experimentation and embed AI responsibly, with the foundations and governance needed to deliver measurable value at scale.
Put your data to work
Connected, trusted data can improve decisions, services and the way resources are used. We help you strengthen your data foundations and make information easier to access and use – creating the conditions for AI to scale.
Modernise without standing still
Modern technology can unlock better services, greater agility and new opportunities for innovation. We help you modernise digital foundations while equipping teams with the skills, tools and ways of working needed to sustain long-term change.
Redesign how public services work
Smarter processes and automation can improve productivity while making services simpler for citizens and employees. We help you rethink how work gets done, using technology where it adds value and freeing people to focus where they make the greatest difference.
CASE STUDIES
Explore our work
See how we’re helping public organisations use data, AI and technology to solve complex challenges and deliver measurable outcomes.
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Case Study
AI-powered regulatory monitoring
Reducing manual monitoring effort through automated regulation tracking on Databricks.
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Case Study
AI-powered conversational engine
Reducing avoidable inbound calls through a production-grade AI assistant on Databricks.
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Case Study
Risk analytics platform using Databricks
Situation The largest cloud consumer platform within the bank’s Finance & Risk domain contained a significant amount of legacy code and outdated mechanisms. The platform was not making use of newly introduced Databricks and Unity Catalog best practices, resulting in a growing gap between the platform’s current state and market standards. The client engaged Valcon to help identify and close this…
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Case Study
Using AI to reduce engineering inspection costs by 60%
Business challenge Inspections of large, public buildings like schools, hospitals and airports have traditionally been a heavy lift in terms of time and resources. Our client, an engineering and maintenance firm, was experiencing this. Its teams of inspectors regularly conduct on-site checks of critical infrastructure, such as lifts, escalators and air conditioning systems, to ensure they comply with regulatory…
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Case Study
How a London council unified citizen data to improve service delivery
Situation As part of its Next Gen Public Services vision, a London council set out to modernise its operations and prepare for the future of citizen engagement. The goal was clear: to make the council ready to deliver next-generation public services by creating a single, trusted view of every citizen and household – enabling more…
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Case Study
Transforming oil spill management with AI
Situation Oil spills pose significant threats to our ecosystems and unfortunately, they are a frequent and damaging occurrence in the ports and small waterways of the Netherlands. These spills demand prompt and efficient action to mitigate environmental harm. ‘AI for good’, an initiative organised by Fruitpunch AI, has been exploring the potential for using AI…
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Case Study
We designed, built and deployed a state-of-the-art cloud solution for Adeezy
Situation Adeezy is a SaaS application where brands and media agencies can plan, execute and manage cost-effective social media campaigns. Adeezy needed a complete platform for disrupting the market with its innovative ideas and algorithms. The task at hand was to design, build, deploy and maintain a highly secure, state-of-the-art cloud solution in alignment with…
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Case Study
The BaseBox application is now a secure and scalable platform
Situation BaseBox is an innovative tech start-up aiming to become an easy-to-use online service, allowing non-technical users to create data-driven applications and host them in the cloud. BaseBox started as a proof of concept but soon gained the potential to grow worldwide. However, because of the way it was designed, the app was not yet…
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Case Study
How we enabled the green transition through turnkey sourcing at Energinet
Situation As part of Denmark’s long-term goal of reaching carbon neutrality by 2050, the Danish energy sector is undergoing a large-scale transformation where renewable energy resources must make up 55% of the total primary energy supply by 2030. Energinet is an independent public enterprise that owns, operates and develops the transmission systems for electricity and…
INDUSTRIES
Explore other industries
Retail
Creating better shopping experiences and smarter operations, from supply chain to checkout.
Aviation
Smarter operations, more resilient airports and better journeys for passengers.
Pharma & life sciences
Accelerating innovation and improving outcomes for the people who need it most.
Financial services
Making financial services simpler, smarter and more rewarding for customers and businesses alike.
Infra & transport
Keeping people and goods moving through smarter, more connected infrastructure and transport networks.
Industrials
Unlocking greater productivity, smarter processes and stronger performance across industrial operations.
Public sector
Making public services work better for the people and communities they serve.
Utilities
Building more resilient, efficient utilities that deliver for customers and communities.
Defence
Strengthening operational readiness and resilience in an increasingly complex world.
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