Robotic Process Automation
RPA, like AI, is experiencing a tremendous growth spurt, and this is not without reason. The fundamental goal of RPA is to automate certain tasks that are currently done manually and on a large scale.
In many companies, data entry takes up more than 50% of employees’ time. While this data is essential to the work, in the long run, it usually has no immediate impact on the end user or the end product you are working on at that moment.
This is where RPA comes into play. Automating these processes of simple data entry leaves more time for the work that really matters. For example, with RPA, you can automate processes such as logging in, switching between applications to transfer information from one system to another, opening and closing cases, manually filling in all customer information for each new case, manually sending reminders, looking up information in different systems, etc.
But be careful. Even if RPA sounds like the perfect solution for your business and your employees, it’s important to keep in mind that it’s not a magic potion. Before implementing such a process, you need to make sure there are no fundamental problems with your business processes and IT infrastructure. If that’s the case, you are just shifting the problem from your employees to the automated system.
Situations That Benefit from RPA
Employees get more time to perform more creative and proactive work every time something is automated. By automating routine tasks formerly performed manually by employees, you create a lot of time that can be spent on improving customer or end-user satisfaction instead.
Industries of all sorts can benefit from a wide range of creative RPA solutions. Manufacturing companies and wholesalers can benefit from RPA because it can build a bridge between tasks everyone is always putting off, such as quoting, invoicing, sending reminders, and other important (yet tedious) administrative work. In this case, the process becomes less susceptible to human error, and your employees will have time for other important tasks.
Another example of a situation that benefits from RPA is healthcare. Healthcare organizations are highly dependent on health insurance companies and therefore need to contain their costs in any way possible. RPA can reduce the number of time employees spend scheduling patients and processing insurance claims by developing and implementing the right automated systems to do it for them. This leads to cost savings and improved care.
RPA is a secure and effective tool to maximize efficiency while keeping costs low.
“By facilitating modern technology in their work, companies can grow their revenue much faster than usual and with a very quick investment turnaround cycle,” says Marko Baric, Valcon SEE.
Situations That Will Not Benefit from RPA
We need to remind you that, as we mentioned earlier, RPA is not a magic potion that will solve all your business problems. It is anything but a universal solution that you can add to your business at any time.
A few prerequisites are that the tasks you want to automate are defined and currently done manually and on a large scale. They must be defined as a means to carefully link different applications or processes that change regularly. Because, in this case, the automated system may no longer work as intended. Or it may stop working altogether. Manual and large scale means it’s not worth it for you to invest in an automated process if it means you do not get anything in return. And what you get in return when you use RPA properly is the time your employees can spend doing other things.
Conclusion: RPA Frees up Your Time for the Really Important Things
By freeing up your employees’ time for tasks that really matter, you can improve both employee and customer satisfaction. With RPA, cloud solutions, and smart apps, you can easily achieve this.
In order to implement RPA, you will need the technical knowledge and an experienced IT team to manage such a project.
Valcon helps businesses overcome their technical problems and survive in the fast-changing market. If you want to know more about how we can help your organisation leverage RPA, please reach out to Managing Partner SEE, Sonja Meijerink, at [email protected]