DUTIES & RESPONSIBILITIES
– Lead the technical team responsible for managed services for Data Products (MDM, Data Science, Data Platform), providing guidance, mentorship, and performance evaluations.
– Develop and execute strategies to optimize service delivery, responsible for setting up and running the technical team for executing managed services towards clients.
– Oversee the design, implementation, and maintenance of managed service solutions, ensuring they meet industry standards and best practices.
– Provide technical leadership and mentoring to the team in areas such as cloud engineering, network management and IT automation, providing training and growth opportunities.
– Address and resolve complex technical issues, acting as the point of escalation and coordination of priorities for the technical team.
– Design and implement disaster recovery, backup, and security solutions as part of the managed service offerings, if needed in coordination with internal capabilities.
– Identify and implement process improvements to enhance the efficiency and effectiveness of managed service operations to increase performance.
– Responsible for knowledge transfer and continuity within the team, e.g. via SOPs (Standard Operating Procedures), technical manuals, training materials, resource planning, etc.
– Coordinate effectively with account leads and internal capabilities
Monitor, report and steer on service levels and performance metrics to ensure high-quality service delivery and compliance with multiple client SLAs.
– Handle escalations and resolve issues effectively and across multiple client contracts, including prioritizing resource assignment during escalations.
WHAT WE OFFER:
– Working with modern technologies on interesting projects for international client
– Possibility to learn & exchange knowledge
– Continuous certification opportunities
Above average days of paid annual leave
One extra day of annual leave for every year in Valcon
An extra day off for a birthday
Remote-first workplace and flexible working hours