Situation
With continued pressure on local government to cut costs while maintaining service levels, the local council realised the only way to sustain savings was to harness its data to drive smarter decision-making.
Approach
Valcon supported the local council to build and deploy a data solution. Within just three months, the council built a “residents’ index”, uniting information from multiple services to create a single, consistent view of residents across the borough and the council services that they are accessing.
Results
The platform improved collaboration and enhanced data quality, enabling “right first time” services. The original proof of concept identified that preventing a single case of tenancy fraud would realise £216k of savings per annum.
