Situation
Quick Parking offers inexpensive parking locations and shuttle and valet services to and from 15 large airports in Belgium, France, Spain, and the Netherlands, including Schiphol.
Quick Parking is growing fast and their software partner was finding it increasingly difficult to meet the expanding IT demands.
An ever-growing number of European travel organisations are selling Quick Parking’s parking services to their customers. The old reservation platform proved to be insufficiently scalable and too complex to handle this.
In addition, Quick Parking is constantly working on smart applications to optimise the business processes and improve their services to end-users. Examples include more efficient shuttle services, car registration recognition for easy access, and offering personalised flight and airport information. Quick Parking lacked the IT muscle for this. On top of all that, the Dutch partner became too expensive.
Approach
We work with a single, fixed team, which consists of our own project team in the Netherlands and a design and development team in Croatia. Communication lines are short. Each day starts with a conferencing stand-up meeting. Furthermore, we work according to the agile methodologies in two-week sprints.
All requirements and planning are included in the ticket system and all results are visible to everyone in the cloud. The Dutch and Croatian teams ‘speak the same language’, which means that the collaboration is perfectly aligned. And that’s nice because it produces solutions with which we are very satisfied without the need for additional project co-ordination.
The key technical highlights of the solution are:
- Platform (multi-tenant, multi-brand, and multi-language) and API in .NET Web API
- SEO-optimised and front-facing websites in Angular, Angular Universal and node.js
- Six supporting web applications in Angular
- UX design for website and all platform apps
- All build on top of highly scalable Amazon Web Services (Infrastructure as a Code)
Results
The new booking platform is the foundation of the Quick Parking company, upon which all of our services are built. Not only must customers be able to book easily and rely on services when they arrive at the car park, but more than 200 drivers also need all sorts of digital tools. Drivers need to know how many customers are waiting for them and for how long, whether they have paid in advance and from which terminal they are departing.
All of this information is integrated and linked to the new platform. And it is built in such a way that, over the coming years, Quick Parking will be able to configure all sorts of smart applications and AI solutions in the system to improve their services even further.
The new platform is expected to save 20 to 25% on operational labor and shuttle costs through better planning, among other improvements. Approximately 50% of customer demand by phone or mail is now handled automatically. And the service to customers is also improving substantially.
Travel organisations need to do much less to make use of the services and end-users are better directed during the booking process and while parking their cars.
And significantly: although Quick Parking is making much more use of IT services, the IT costs have fallen by 35%.
