It is often perceived to be a dilemma to increase both output and quality, but Valcon knows how. The key is to change the view on quality from a concept belonging in the quality department to something that is the responsibility of everyone in the organisation. Our approach to achieving this is threefold and involves simplifying quality management systems, systemic problem-solving and changing mindsets. The results speak for themselves and include increased productivity, reduction of non-conformances and improvement of scrap rate.