Key themes covered include:

  • Trends in telephony that contribute to fraud
  • Why the contact centre is such a big target
  • Why is phone call fraud so hard to detect
  • The role of technology in detecting phone call fraud
  • What to do when fraud is detected
  • A case study from a leading UK financial institution
  • How to get started in using technology to tackle fraud in the contact centre


Finally, we’ll finish with a Q&A and open up the floor to questions from attendees.


Why you should attend:

  • Learn how you can reduce account takeover fraud and information pharming in your contact centre
  • Gain an understanding of the tactics used by fraudsters
  • Discover industry best practices and how to apply them
  • Gain an understanding of Ofcom regulation and how to implement this
  • Learn how average call handling time can be reduced by as much as 40 seconds