City of Malmö (third largest city in Sweden)
Lean efficiency in the citizens and family department
Valcon has assisted the City of Malmö’s citizens and family department in a major process optimisation to enable the employees to meet the users’ expectations with the resources available to the municipality. With an excellent result!
THE HOW
Together with Valcon, the management and employees of the involved departments have optimised their core processes from when a user is granted a service until the service has been completed.
Lean effect management was the tool and defined effect benchmarks now support the administrative process and make it possible to identify the solutions offering the most value to the user and value for money.
This has resulted in a faster response time for the user, improved overview and less stress among the employees.
The effect management project has provided us with a unique opportunity to measure the internal and external initiatives which we and the City of Malmö offer our citizens. It is very exciting and important to be able to evaluate on the basis of realistic, quantitative and qualitative data for the benefit of our citizens.
Athanasios Patsios Section manager, resource section, Citizens and family, south central city (Södra Innerstaden)
Faster response time for the user
Less stress among the employees
Read the full case on the City of Malmö
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