It was a request from Copenhagen Disability Centre to realise the benefits by standardising the services through process optimisation and effect management to consequently be able to select the least disruptive and most cost-efficient service.

This was achieved by eliminating waste in all aspects of the process and by describing all services to no longer be individual and dependent on the individual home adviser but to now follow clearly defined guidelines.

The citizens experience that the services are rolled out more quickly, and the standardised services make it possible for the staff to exchange experiences, identify best practice and thus raise the quality. Copenhagen Disability Centre now have improved financial management and clarity of what works and what doesn’t.

The project has provided with an entirely new transparency in both needs and services, which has enabled us to better match services to needs and work systematically on improving the quality of our service to our citizens.

Jimmy Streit Head of government agency and head of Copenhagen Disability Centre