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At a network operator, more learning opportunities for experienced staff to learn from each other were necessary to increase safety and to assist in the step towards a culture in which staff are more open to feedback.


At first, the type of learning was determined which would contribute best to the goal of the organisation. As the intended audience was experienced technical personnel, an informal, practical and situation-based type of learning was chosen. The format for the so-called ‘learning sessions’, as well as the needed processes and organisation was formed.


At each of the 10 company locations, a core team of experienced technical staff is able to create a learning session based on input from their colleagues. This way, the learning sessions are made as bottom-up as possible. Both the means and the support structure are provided so everybody is able to perform their role.